Information systems
Our sweet spot is continuous operations service delivery of our customers’ large IT systems. We are keeping our customers safe and secured in daily operational business of IT so they could be more focused on strategic and business perspective of their operations.
We believe in strength of partnership more than in customer-supplier relation. This is not about wording - it is about the mindset we have on this. We know that operating complex IT systems is not one-time job. We are strong in building long-term mutual partnership as we are very focused on understanding and supporting customers values.
Observing linkage of daily IT operational services to client’s business performance and agenda is key for such a partnership. Our team have unique experience in supporting and operating large IT environment with tens thousands users in multiple geographies based on 99,99% SLA’s.
We strictly follow ITIL methodology and adjust every process and service delivery to customer needs and expectation. Moreover, we know continuous improvement should be and it is the critical part of our services being future-proof.
What we can deal with for you
Extensive monitoring
We deliver extensive real time monitoring from infrastructure level up to applications, focusing from ongoing service health check to business metrics monitoring.
Helpdesk Out-tasking
We are ready to establish and operate helpdesk capabilities and service on behalf of the client. We have great experience in both service desk implementation and operation.
IT Operational Tools Implementation
We implement monitoring and IT operations tools for having the right insight into IT Operations. We have got strong know-how in Zabbix, CA, HP (Trend Micro) and Microsoft tools.
Automation & Orchestration
We provide implementation and operations of various tool for process automation and orchestration. We do this in the way to reduce operational expenses, speed up IT service delivery or improve service quality.
Everyday DevOps Tasks
We see specific demands coming out of application economy, where constant application updates, continuous deployment and integration, ongoing service delivery and demand for fasters application feature time to market implementation is a must. We are experienced in setting it up and running DevOps on everyday basis.
Process Design & Setup
Having the real experience and certified experts with unique knowledge of IT process implementation practice we provide our clients with consultancy on either ITIL processes implementation or implementation of supporting tools based on CA or Microsoft technologies.
We work hard on helping your projects to be counted in:
Yes, we are hardworking!
Source: *Standish Group, 2018, **Project Management Institute, 2018
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